Login Problems Help Page

We apologize for any inconvenience you are experiencing in loging into GRASPHelp.org. We will get you sorted out ASAP. Here are a couple of things to do first:

  • If you lost your password, please click here.
  • If you are new to GRASP and did not receive a registration confirmation email by us, please check your "spam" folder.
  • If you did receive your confirmation email, but could not log in, please try the following:
  1. Please make sure that your Caps Lock is off.
  2. Try logging in with your "user name" (not email address) and password.
  3. Try logging in with the email address you registered with (not the "user name") and password.
  4. If our website says that it does not recognize your email address or login name, please re-register here*.
  5. If you are still unable to log in, please contact us here and we will sort it all for you on our end. When contact us, please provide us with:
    • Your first and last name you registered with
    • Your "user name"
    • Your email address that you registered with
    • When you registered.

* Periodically we remove, what our system believes to be, inactive or "fake" user registrations. Perhaps your registration had inadvertently been deleted. If so, we apologize for that.